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Old 06-06-2009, 12:42 AM   #1
Riot Nrrrd
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Join Date: May 2003
Location: Los Angeles, CA, USA
Posts: 220
Drives: 2002 CLK55 Cabriolet, 1989 300E, 1984 Cadillac Eldorado Biarritz Convertible (for sale, PM me)
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Insane dealer service charges, or Boy Am I Glad I Have An Extended Warranty

I took my Beast (2002, 11,458 miles) in to have a few things done:

- Oil, lube and filter (I don't reach 3,000 miles too often, and the chassis is creaking a bit over rough roads)
- Replace radio antenna (car is garaged and covered, but the antenna sticks out and just enough afternoon Sun gets in to roast the antenna and made it crack)
- Replace front center bar across the opening in the front grille (had caught the bumper on a concrete block at the end of a parking space; popped the center bar out)
- Replace front driver's side washer cover (the little thing near the headlight; keeps getting caught on my car cover and yanked off, apparently)

Not much, right? Figure a couple of parts, some labor ... I'm outta there for a couple, three hundred bucks, right?

Final bill: $4560.34

Let the roll call begin!

- Claimed the lower control arms were shot. Replaced. $622
- Replaced said antenna. $72
- Oil leak. Replaced main oil pan. $20 in parts. $1435 IN LABOR?!?
- Rear end smoking, they claimed. Replaced "differential side seals". $1006?!?
- Oil change. $88.50
- Reinstall front center bar and replace missing washer cover. $120.20
- Replaced motor mounts. $708
- Brake fluid renewal. $122.25
- Coolant renewal. $92.75

Total parts was $722.30, total labor was $3763.20

Now for the "good"(?) news:

All but $620.51 was covered by my Mercury Extended Warranty.

Between this time and one other time I needed to use it, I've had almost twice as much in charges paid for by my Extended Warranty as I paid for it. And it still has 2 years left to run!

If you're hesitant to get an Extended Warranty, let this be a lesson for you - do it!!!

P.S. The original impetus to bring the car in? The creaking at the end of a driveway or when going over rough roads? Still there.
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