Quote:
Originally Posted by Marcus Frost
Busa,
While I don't want to create any more argument, I agree with alx. Your car is not stock, and the fact that Kleemann and FD were not able to increase the power for your car is disappointing, somewhat, but also indication that something is up with your car.
As for Vadim and your refund, Vadim is put in a tough spot. Vadim is not making money on Powerchip tunes, he's just reselling them. Now I have never done any business with Vadim, but I'm a businessman and can understand his plight. He's always been very nice to me as a fellow enthusiast, so that's all I have to go off from him. He finds himself in difficult situations sometimes but they have not ever been because of greed or malice - they are the pains of running a performance shop on your own. If he can't get his money back from PC for your tune, then it would seem to me that your real beef lies with PC. Whether or not Vadim has the money in pocket to shell back out to you is inconsequential. I understand the argument that Vadim should reimburse you, but you make it seem like he's pocketing the money - he's not. He's between a rock and a hard place. A lot of times when you buy wheels from a custom wheel manufacturer they will also give the distributor the middle finger and even though the distributor maybe pocketed 10 or 20 points on the deal, he's left with the customer wanting all his money back and the wheel company not moving an inch.
Trust me, I'm not trying to take sides here... just trying to offer perspective. In the end, Vadim did sell you the product, but I think we need to understand he's a small shop here and coming down on him with the fury that's been unleashed here is a bit harsh given that he's probably not made any money here and the truth is PC are the guys who really have your money and really haven't given you what you've asked for.
Just my $.02
-m
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Whoa there. what do you mean he isnt making any money, he buys them, at a discount, marks them up for a profit and re-sells them to the customer? you go after the guy you paid, and he goes back after the guy he paid and so on and so on till the it gets to the manufacturer. he gets his money back from vadim, who in turn gets his money back from PC. whats so hard to understand?
when one of my customers has a problem with a part and needs a refund for any reason, i give him his money back, take the product back and return it to the manufaturer for credit from them. fact is you take care of your customer, no matter what.