Hi! I am new here. I have just purchased a 2005 MB E-class for my wife and our son from out of state in MA and when the car shows up there are many problems not disclose prior to purchase. The dealer has been giving me all the excuses to fix my car for the past 3 weeks and nothing has gotten fix yet. On top of that, they are withholding the title to the car for whatever excuses they are making up as well. Please help me! I am desperate in needing some advice. Thank you very much in advance.

 

Try contacting the General Manager of the dealership where you purchased the car. Wait... who's denying you service? Point of purchase, or your local dealership?

In any case, next step is to try calling:

1-800-FOR-MERCEDES (1-800-367-6372)

That's your next line of defense.

If the number above doesn't do its magic, you might try emailing the M-B corporate leadership.

Mercedes-Benz USA: ernst.lieb@mbusa.com norbert.litzkow@mbusa.com alan.mclaren@mbusa.com michael.slagter@mbusa.com ralph.fisher@mbusa.com william.phillips@mbusa.com tracey.matura@mbusa.com


You may also find your region's general manager in the list below and contact him/her:

General Manager, Mercedes-Benz Manhattan: Blair Creed
General Manager, Northeast Regions: Joseph Kurp
General Manager, San Francisco Region: Robert Neis
General Manager, South East Regions: Timothy O'Sullivan
General Manager, Southern Region: Kevin Sreenan

President and CEO: Ernst Lieb
VP Finance, Controlling, and Information Technology: Norbert Litzkow
General Counsel: Tracey Matura
General Manager Corporate Finance, Controlling, and Risk: Inigo Mazquiaran
VP Customer Service: Alan Mclaren
Corporate Development and Transformation Officer: Tommy Chi
Director Communications: Geoff Day
General Manager, Information Technology: Peter Patrone
Customer Service Operations: William Phillips
General Manager, Engineering Services: Rolf Scherer
General Manager Tax Administration: Charles Shady
VP Sales: Michael Slagter
General Manager, Parts and Service: William Kurtz
General Manager, Customer Service Operations: Frank Diertl
General Manager, Customer Assistance Center: Ralph Fisher
General Manager, Vehicle Logistics/Distribution: Andrew Gillman
General Manager, Product Management, Passenger Cars: Bernhard Glaser
General Manager, Training: Michael Hynekamp
General Manager, Customer Assistance Center: Paul Juron
General Manager, Classic Center Parts and Logistics: Christian Treiber



Though I think you're in the wrong forum (this is an '08 C-class forum), the gentlemen (and ladies) here should help you out, a fellow M-B owner. Good luck.

 

Also try your local BBB chapter.
They will have records of filed complaints and try to mediate the situation.

 

The sad thing is I didn't check the BBB prior to purchase. There are things I prefer to PM due to privacy issue. I will disclose the dealer information when things settle down so no one will become the next victim. It's very unique the way they handle my situation and I have been scammed for 3 straight weeks. And there is nothing I can do about it since I am from out of state. My wife have been fighting with me since day 1 of the purchase. Jesus! Life sometimes sucks. I am sorry in this not in anyone's interest. I am just desperate need some advice. They are not authorized MB dealership and they have multiply complaints with BBB. Thank you very much for your time. Please PM me so I won't keep wasting other viewer's time.

 

I think it's actually better to post everything here. Who knows, someone who stumbles onto this may be able to offer somethings that we may not see/think about while going through PMs.

And it's not a waste of our time. I've been helped by various members of this forum when I've had trouble with my dealership, and I only seek to return the favor in kind to someone else in need.

I did receive your PM. I'll call you tomorrow, Friday the 19th. If you see this post before I call, please reply with what time would best suit you. I am in the Pacific Time Zone.


When you have time (and greater peace of mind), you should take a look at the following thread:

https://mbworld.org/forums/showthrea...highlight=scam

The power of this community is simply awesome.

 

If all else fails, file a complaint with the local district attorney and the state's attorney general.

 

Did you pay cash or finance? If you financed it, get your bank involved as well. Going through the BBB is a long process, but it helps. In my experience, proceeding with a lawsuit worked a lot better. The issue was resolved long before a court date was set.

Sorry for the caps, but I can't stress this enough:

DOCUMENT EVERYTHING!!!

 

Did you buy it in NH? Not a lot of consumer protection there.

 

Don't post the same thread in every forum on this site. Secondly, this is a forum about W204's (meaning 2008 C Class's and above).