Another Unhappy Customer of 360 Forged

Acez · 03-16-2009, 11:25 AM

Ok guys,

I had enough of Jordan and 360 Forged.

Back in 2007, I ordered a set of 19" Spec Five wheels for my CLS and deposit were done on 12 December 2007, with lead time on completion about 3-5 weeks. I received my wheels on 17th February 2008, which is okay since the delay is on flight and customs and blablabla.

But here come the odds:

1) My back wheels arrived with different dimension from what I requested. When i ordered, i CLEARLY stated that the size for the rear wheels are 10" wide and 19" diameter. But Jordan sent me 10.5" wide wheels. When i asked him about it, he said it is the best fitment for the car.

Wait,
hang on a minute,

who gives you the authority to decide what's best? Even if a customer ask for a 13" murcielago wide wheels for a Smart car, you still have to do it right? You can't alter the order according to your liking without notifying your customer right? YES, he DID NOT tell me until I looked at the INVOICE issued.

Than there's another issue with the INVOICE i received.

I ORDERED
8.5" x 19" front
10" x 19" rear

INVOICE
9.5" x 19" front
11" x 19" rear

WHEELS RECEIVED
8.5" x 19" front
10.5" x 19" rear

not to be rude here J, but what the? is it that hard to read those numbers?

I had to order a rare sized tyre of 295/30/ZR 19 to fit the 10.5" wheels which took about 2 months to arrive. The wheels were in my storeroom until than.

Next,

2) Front wheels hub is wrong sized
What happens is the front wheels hub is bigger by a few millimeters than it supposed to be. This means even if the wheels are screwed properly to the car, the wheels can still rattle due to small gap in the center.*see picture for reference, i'm referring to the center which my finger is pointed at. Come on now, what happened to Machine Precision and Quality Control?

ONE MORE THING, what's with the RUSTED CENTER CAPS? ITS FINE ON THE OUTSIDE, BUT LOOK ON THE INSIDE, WTF?

Than there's the back of the wheels. why does it have those scratches on it?
what happens to your pre-delivery inspection and stuff? Are those wheels BRAND NEW or had it been mounted on some car before?

3) Alright here's the ball buster.
All reverse fasteners RUSTED. All four wheels.
And i'm not making this up. Here are pictures as proof.

as you can see here, only the air tubing is not rusted. What happened to Titanium reverse fasteners? Those looked like some cheap household bolts from a hardware store to me. Come on now, RUSTED components and you charged me $5k+ for such products?

Due to the incorrect fitment and rust I had no choice but to send the wheels back to Jordan.
Even than, J tried to avoid me shipping back the wheels. He suggested that he machine hubcentric rings for the front wheels and get done with it. Yeah I know he had to cover the shipping charges and stuff which is a loss on his side, but this is a part of customer service right? You delivered a defective product, so it's logic that you take it back without drama right? Or are you risking your company's reputation?

Jordan said he received the wheels on 25th December 2008 and his job is to replace the front wheels and all those rusted fasteners and send them back to me. Right gentlemen, how long will that take?

Its 16th March 2009 now and i still don't have the wheels. He said the wheels are ready to go on 15 Feb, and until now I don't even know where are wheels.
He didn't reply my mails since February and he barely posted anything at MBWorld anymore.

Just to be clear, I'm not trying to start an argument here. I'm just stating my experience of dealing with them and I'm waiting for Jordan bro to step up and give me a good explanation. I'm on all ears to listen! I believe I'm not the first to complain about your procrastination with overseas customers. If you cannot deilver what you said, I suggest you give me full refund and keep the wheels to yourself. Simple right? Everyone will be happy too.

Ace

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jikjak · 03-16-2009, 02:58 PM

sorry to hear about what happened.
thats just horrible quality and customer service.
i always thought the opposite of that about 360 forged.
i hope u get it resolved.

are they still in business?
ive noticed that they do not post anymore either.
i was wondering about that because id like to order those straight 5ive wheels.

Akademiks · 03-16-2009, 03:23 PM

Another day, another thread... sheez.

Mathmik · 03-16-2009, 05:17 PM

Man I thought about buying from 360 too

I have to say he has some nice wheel setups but if customer service is not good I won't buy

. Man Jordan please resolve this, I think highly of your company and your website.

A Robinson · 03-16-2009, 05:20 PM

Quote:

Originally Posted by jikjak

are they still in business?
ive noticed that they do not post anymore either.
i was wondering about that because id like to order those straight 5ive wheels.

They better still be around i need a set of Multi spec's

mcma1 · 03-16-2009, 05:27 PM

I was ready to order a set of spec fives but the communication was a bit lacking and I then discovered some of these negative threads, being along way away its important that i have a good feeling about a supplier. With a quote of $8200 you expect a prompt professional service. I'll tuck this money under the bed for now...

Mathmik · 03-16-2009, 05:36 PM

Quote:

Originally Posted by mcma1

I was ready to order a set of spec fives but the communication was a bit lacking and I then discovered some of these negative threads, being along way away its important that i have a good feeling about a supplier. With a quote of $8200 you expect a prompt professional service. I'll tuck this money under the bed for now...

$8200 in this economy I doubt I would spend that on just rims!!!!

traumadoc · 03-16-2009, 07:01 PM

Spend one week in South Florida and none of this will surprise you.

blackcls63 · 03-16-2009, 07:43 PM

wow ..... sorry to hear about this acez... and you're right pictures don't lie
hope this works out for you eventually

Acez · 03-16-2009, 11:23 PM

thanks guys. i hope this will work out too.

liquiddi · 03-17-2009, 12:18 AM

That is sick. I would dispute the charges and send your post to the credit card company with the pics. Send those POS rims back and get your money back man.

Acez · 03-17-2009, 06:37 AM

yeah probably i'll just go get my money back, but to start, i need to talk to the missing man.

michoblb · 03-17-2009, 07:03 AM

hope it'll work out, but i guess that i wont ask him to send me back the rims, i'd just go for the money when the customer service is so bad...

bigben320e · 03-17-2009, 07:44 AM

Not another one...where does this end?

Rusty rims? Scratched up? Wrong sizes?

Acez · 03-17-2009, 08:02 AM

whoa,
forum showed that he did login here today and didn't even gave any response. what's going on?

vb26 · 03-17-2009, 09:21 AM

sorry to hear about your experience. hopefully everything will be resolved swiftly in a professional manner.

e3202nv · 03-17-2009, 01:56 PM

i was over on the bimmer forums to and they have a thread going there to another customer having problems with 360 forged i love there wheels and will like to buy a set in the future but if this compnay is having problems with customers i dont know!

sleewell · 03-17-2009, 02:43 PM

to the people that are still considering ordering from this company: can you not read or do you not come around this forum very often? seems like every week there is another person coming forward that feels like they are getting screwed by this company and i just dont understand why anyone that is active here would still order from them.

do a search, if you have the time, there are plenty of pissed off people complaining about this company and their lack of anything resembling customer service.

Mathmik · 03-17-2009, 03:24 PM

Quote:

Originally Posted by sleewell

to the people that are still considering ordering from this company: can you not read or do you not come around this forum very often? seems like every week there is another person coming forward that feels like they are getting screwed by this company and i just dont understand why anyone that is active here would still order from them.

do a search, if you have the time, there are plenty of pissed off people complaining about this company and their lack of anything resembling customer service.

This is news to me!

sleewell · 03-17-2009, 03:56 PM

^really?!?!?!?

you do not remember these threads??

Really bad experience with 360 Forged

The story about why you should not buy anything from 360 forged

Mathmik · 03-17-2009, 04:12 PM

Quote:

Originally Posted by sleewell

^really?!?!?!?

you do not remember these threads??

Really bad experience with 360 Forged

The story about why you should not buy anything from 360 forged

Holey Moley

jikjak · 03-17-2009, 04:23 PM

damn that sucks. it seems to be happening to people outside of north america.
no wonder i dont see their posts anymore, i guess thats why they have disappeared from the boards.

Krytech · 03-17-2009, 04:35 PM

That's unfortunate. I had thought 360 was a reliable company but there have been a lot of negative posts regarding their wheels & service lately.

A Robinson · 03-17-2009, 05:49 PM

Jordon

Please respond if you are still in business and selling wheels, if not i will be forced to buy a set of Iforged Rev's

James@ACGSD · 03-17-2009, 06:48 PM

Quote:

Originally Posted by A Robinson

Jordon

Please respond if you are still in business and selling wheels, if not i will be forced to buy a set of Iforged Rev's

How about a pair of these?

03-16-2009, 02:58 PM	#2
jikjak MBWorld Fanatic! Join Date: Sep 2004 Posts: 1,510 Drives: CLS55 AMG	sorry to hear about what happened. thats just horrible quality and customer service. i always thought the opposite of that about 360 forged. i hope u get it resolved. are they still in business? ive noticed that they do not post anymore either. i was wondering about that because id like to order those straight 5ive wheels. __________________ 11.344@124.80mph 1.795 60'

03-16-2009, 05:17 PM	#4
Mathmik Super Member Join Date: Sep 2007 Location: MARYLAND Posts: 641 Drives: 07-CLS63 2003-HUMMER 2004-Suburban 2008-MAX 2005-YZF R1	Man I thought about buying from 360 too I have to say he has some nice wheel setups but if customer service is not good I won't buy . Man Jordan please resolve this, I think highly of your company and your website. __________________ 07-CLS63 1/4 12.507 @ MPH 113.16 "STOCK" 03-HUMMER H2 on 24s 04-Suburban SOLD! 08-MAX on 20s 05-YZF R1 SOLD! 98-GS400 on 20s (SRT mods) SOLD

03-16-2009, 05:27 PM	#6
mcma1 Member Join Date: Aug 2008 Posts: 122 Drives: Gunmetal GTR, 2010 ML350	I was ready to order a set of spec fives but the communication was a bit lacking and I then discovered some of these negative threads, being along way away its important that i have a good feeling about a supplier. With a quote of $8200 you expect a prompt professional service. I'll tuck this money under the bed for now... __________________ ------------------------------------------------------------------------------------------------------------------------- 2009 GTR 2010 ML350 CDI 2006 CLS55 AMG, OEM 09 19s, 09 Grille, 09 Side mirrors, Renntech ELM, Resonator delete. Gone but not forgotten

03-16-2009, 07:01 PM	#8
traumadoc MBWorld Fanatic! Join Date: Sep 2005 Location: Greensboro/Pinehurst/South Beach Posts: 1,142 Drives: Gallardo SE #95 of 250, SL500 launch edition, Gwagen	South Florida Spend one week in South Florida and none of this will surprise you. __________________ Schwinn 5 speed-stolen/Datsun Pickup/Regal/626/Civic/Accord/X1-9/SC x 2/LX x 2/Vandenplas/72 Vette/240Z/300Z/300 ZX/745Li/540/840Ci/996/Viper/Mini Cooper S/Wrangler/360 Modena F1/CL500/E class x 2/SL/Range Rover HSE/CLS55 AMG Designo/GWagen/Elise/Bentley GT Whoever fights monsters should see to it that in the process he does not become a monster. (Nietzsche) Measure success by the friends you have and the lives you change. Spread my work ethic not my wealth

03-17-2009, 12:18 AM	#11
liquiddi Senior Member Join Date: Nov 2008 Location: IL Posts: 352 Drives: 2009 E63 AMG	That is sick. I would dispute the charges and send your post to the credit card company with the pics. Send those POS rims back and get your money back man. __________________ 2009 E63 AMG

03-16-2009, 03:23 PM	#3
Akademiks Banned Join Date: Jan 2009 Posts: 1,477 Drives: SL600	Another day, another thread... sheez.

03-16-2009, 07:43 PM	#9
blackcls63 Senior Member Join Date: Aug 2007 Location: Los Angeles, California Posts: 356 Drives: 07 CLS63 \| 06 SLK350	wow ..... sorry to hear about this acez... and you're right pictures don't lie hope this works out for you eventually

03-16-2009, 11:23 PM	#10
Acez Senior Member Join Date: Nov 2006 Location: Malaysia Posts: 361 Drives: 2001 Kleemann CLK 230K, 2006 CLS 350, GTR R35	thanks guys. i hope this will work out too.

03-17-2009, 06:37 AM	#12
Acez Senior Member Join Date: Nov 2006 Location: Malaysia Posts: 361 Drives: 2001 Kleemann CLK 230K, 2006 CLS 350, GTR R35	yeah probably i'll just go get my money back, but to start, i need to talk to the missing man.

03-17-2009, 07:03 AM	#13
michoblb Junior Member Join Date: Jan 2009 Posts: 55 Drives: clk 320 w209/ sl 500 1996/ cls550 2008	hope it'll work out, but i guess that i wont ask him to send me back the rims, i'd just go for the money when the customer service is so bad...

03-17-2009, 07:44 AM	#14
bigben320e MBWorld Fanatic! Join Date: Aug 2004 Location: Atlanta Posts: 1,715 Drives: CLS500, E320, R500, 300M (Sold)	Not another one...where does this end? Rusty rims? Scratched up? Wrong sizes? __________________ CLS500 \|AMG Package \| Premium Package \| Lighting Package \| Entertainment Package \| iPod Kit \| Keyless Go \| Parktronic \| Distronic \| Hands Free Communication \| Bluetooth \| Trunk Closer \| Voice Command R500 \| Premium Package \| Lighting Package \| Entertainment Package \| Parktronic \| Hands Free Communication \| Bluetooth \| Chrome Package \| On 20's E320 \| On Chrome 16's

03-17-2009, 08:02 AM	#15
Acez Senior Member Join Date: Nov 2006 Location: Malaysia Posts: 361 Drives: 2001 Kleemann CLK 230K, 2006 CLS 350, GTR R35	whoa, forum showed that he did login here today and didn't even gave any response. what's going on?

03-17-2009, 09:21 AM	#16
vb26 Super Member Join Date: Sep 2005 Location: Manhattan Posts: 699 Drives: CLS 55	sorry to hear about your experience. hopefully everything will be resolved swiftly in a professional manner.

03-17-2009, 01:56 PM	#17
e3202nv Senior Member Join Date: Aug 2006 Location: La Canada Flintridge Posts: 489 Drives: 08' cls550 08 bmw m6 conv	i was over on the bimmer forums to and they have a thread going there to another customer having problems with 360 forged i love there wheels and will like to buy a set in the future but if this compnay is having problems with customers i dont know!

03-17-2009, 02:43 PM	#18
sleewell Super Member Join Date: Sep 2008 Location: Haslett, Mi Posts: 624 Drives: 2006 C230	to the people that are still considering ordering from this company: can you not read or do you not come around this forum very often? seems like every week there is another person coming forward that feels like they are getting screwed by this company and i just dont understand why anyone that is active here would still order from them. do a search, if you have the time, there are plenty of pissed off people complaining about this company and their lack of anything resembling customer service. __________________

03-17-2009, 03:56 PM	#20
sleewell Super Member Join Date: Sep 2008 Location: Haslett, Mi Posts: 624 Drives: 2006 C230	^really?!?!?!? you do not remember these threads?? Really bad experience with 360 Forged The story about why you should not buy anything from 360 forged __________________

03-17-2009, 04:23 PM	#22
jikjak MBWorld Fanatic! Join Date: Sep 2004 Posts: 1,510 Drives: CLS55 AMG	damn that sucks. it seems to be happening to people outside of north america. no wonder i dont see their posts anymore, i guess thats why they have disappeared from the boards. __________________ 11.344@124.80mph 1.795 60'

03-17-2009, 04:35 PM	#23
Krytech MBWorld Fanatic! Join Date: Nov 2007 Location: Twin Cities, MN Posts: 1,235 Drives: 2008 C350 & 2004 Endeavor	That's unfortunate. I had thought 360 was a reliable company but there have been a lot of negative posts regarding their wheels & service lately.

03-17-2009, 05:49 PM	#24
A Robinson Banned Join Date: Feb 2009 Location: Maryland Posts: 110 Drives: Sport HSE	Jordon Please respond if you are still in business and selling wheels, if not i will be forced to buy a set of Iforged Rev's

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