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Mercedes-Benz E-Class: Recalls and Technical Service Bulletins

Read this article to find out if your Mercedes-Benz E-Class has been impacted by any recalls or technical service bulletins.

By Charlie Gaston - May 15, 2015

This article applies to the Mercedes-Benz E-Class (2010-present).

The Mercedes-Benz E-Class is an attractive, all-wheel drive, 7-speed automatic executive vehicle that boasts moderate to high fuel economy and is a great balanced ride. Rated favorably among Mercedes-Benz car buyers for its powerful engine, spacious interior and cutting-edge safety features, the E-Class is a triumph in performance, design and safety. Some recalls and technical service bulletins have been issued for the E-Class. However, the majority are small repairs that can be done in less than a day at your local dealer. This article will provide you with a list of the component(s) affected by each recall and explain the consequences for your vehicle. Let's get started with the list of recalls!

Figure 1. Mercedes-Benz E-Class W212.

Recalls

If a defect in equipment is discovered in any specific make and model auto, a recall is issued to alert the general public of possible safety risks. In the case of a recall issue, the manufacturer must offer the purchaser one of the following three things: repair, replacement, or refund.

2010

  • NHTSA Campaign Number: 10V459000
  • Component(s): Steering
  • Summary: The loss of power steering fluid could cause driver to lose control of vehicle.

2011

  • NHTSA Campaign Number: 11V496000
  • Component(s): Fuel system, diesel
  • Summary: Leaky fuel filter.
  • NHTSA Campaign Number: 11V213000
  • Component(s): Engine and engine cooling
  • Summary: Inner mass damper ring could separate from the vibration damper.
  • NHTSA Campaign Number: 10V540000
  • Component(s): Fuel system
  • Summary: Leaky fuel filter due to poor lubrication.

2014

  • NHTSA Campaign Number: 14V762000
  • Component(s): Engine and engine cooling
  • Summary: Leaking oil around the chain tensioner gasket area could cause fire.

There were no recalls in the years 2012 and 2013.

Figure 2. Leaky E-Class fuel filter.

Technical Service Bulletins (TSBs)

A Bulletin, also referred to as a Technical Service Bulletin or TSB, is a general advisory issued to the customer by the manufacturer. If the manufacturer is made aware of a common or recurring default, they may issue a bulletin with detailed instructions on ways to avoid or solve the problem. Unlike recalls, these bulletins may not necessarily pertain specifically to safety issues. Bulletins discuss a wide variety of possible and common complications.

  • NHTSA Item Number: 10038206
    Service Bulletin Number: LI-27-50
    Date of Bulletin: Jan 10, 2014
    Component: Power Train (faulty RPM sensor)
  • NHTSA Item Number: 10038206
    Service Bulletin Number: LI-27-50
    Date of Bulletin: Jan 10, 2014
    Component: Power Train (faulty RPM sensor)
  • NHTSA Item Number: 10055433
    Service Bulletin Number: SCB-2013110011
    Date of Bulletin: Dec 01, 2013
    Component: Equipment (missing supplemental operator's manual)
  • NHTSA Item Number: 10052629
    Service Bulletin Number: LI-82-10P-056479
    Date of Bulletin: Jun 04, 2013
    Component: Exterior Lighting (error in control unit headlamp)
  • NHTSA Item Number: 10043811
    Service Bulletin Number: LI27-20-P-051537
    Date of Bulletin: Aug 07, 2012
    Component: Power Train (jerkiness during gear change, hard 1-2 and 2-3 shifts, problems properly engaging torque converter lockup clutch)
Figure 3. RPM sensor.

Common Questions

Who should I contact in the event of a recall?

Your first point of contact should always be your local Mercedes-Benz dealer. You may also contact a Mercedes-Benz customer representative at 1-800-367-6372 if you need further assistance. A representative can help you to set up a service appointment to have your vehicle inspected and/or repaired.

How do I look up a recall campaign for my vehicle?

The easiest way to look up a recall campaign for your vehicle is by going online. Visit the Mercedes-Benz website and enter your vehicle identification number (Refer to the link to the Mercedes-Benz website in the Related Site section below).

What should I do if my vehicle has been recalled?

Contact your local Mercedes-Benz dealer. If you would like to choose a preferred dealer, visit the Mercedes-Benz website and enter your VIN.

Who is responsible for any charges that occur as a result of a recall? What about a TSB?

If your vehicle is involved in a recall, Mercedes-Benz will cover the costs of any needed repairs. If a technical service bulletin is issued for your vehicle, you would need to cover those costs. The good thing about a technical service bulletin is it can reduce labor costs by reducing the amount of time your mechanic spends searching for a possible problem.

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